33bd Privacy Policy

Last updated: January 2025

1

Introduction and Scope

This privacy policy applies to the 33bd platform. When you register, log in, place bets, or use any service on 33bd, you are considered to have accepted the terms of this policy. This policy works alongside our Terms and Conditions, and both documents should be read together.

We believe that data security is the foundation of a sound online experience. That is why 33bd always stores your personal information with proper care and does not disclose it to third parties unnecessarily.

This policy has been written with Bangladeshi users in mind. Any changes will be updated on this page, and you will be notified directly for significant changes.

2

What Information We Collect

33bd collects only the information necessary to operate its services. The different types of information are described below.

2.1 Registration Information

Information you provide when creating an account:

Full name
Date of birth (for age verification — confirming 21+)
Mobile number
Email address (if applicable)
Preferred deposit method

2.2 Transaction Information

Information collected to handle financial activity:

Deposit and withdrawal history
bKash, Nagad, or Rocket mobile wallet number
Transaction amount and date
Record of bonuses and cashback received

2.3 Usage Information

Information generated automatically from your activity on the platform:

Login and logout time and date
How long you spent in each game or section
Betting and gameplay history
Device and operating system information

2.4 Technical Information

Information collected to improve site security and services:

IP address
Browser type and version
Cookies and session identifiers
Referral source (how you arrived at the site)

3

Purpose of Using Information

3.1 Core Service Operation

33bd primarily uses your information to create and manage accounts, verify transactions, and process payments securely. Relevant mobile banking details must be verified to confirm deposits and withdrawals via bKash, Nagad, and Rocket.

3.2 Security and Fraud Prevention

We analyse IP addresses and device information to prevent issues such as unauthorised account access, fraudulent transactions, and the creation of multiple accounts. All data transfers are kept secure using SSL encryption.

3.3 Customer Support

When you contact us through 24/7 live chat or email, our support team can resolve issues quickly by reviewing your account and transaction information. Support conversations are retained to improve service quality.

3.4 Responsible Gaming Monitoring

We believe it is important to maintain a safe environment for everyone. We therefore monitor user betting patterns and try to assist those who are betting at unusual levels. Our Responsible Gaming guidelines are part of this effort.

3.5 Product and Service Improvement

33bd improves its services by analysing which game categories are most popular, which payment methods are most used, and where the site needs improvement. Personally identifiable information is kept separate in this analysis.

4

Sharing Information with Third Parties

4.1 Payment Processors

Necessary transaction-related information is exchanged with bKash, Nagad, and Rocket to complete deposits and withdrawals. This information is used solely to confirm payments, and these mobile wallet providers follow their own privacy policies.

4.2 Game Software Providers

Certain technical information (such as session IDs and game history) is sent to the servers of game studios including Evolution, Pragmatic Play Live, JILI, PG Soft, and Spribe to operate their software. This is essential to ensure fair gameplay.

4.3 Technology and Analytics Services

Anonymised data may be shared with trusted technology partners to improve site performance and security. No personally identifiable information is transmitted in this process.

4.4 Legal Obligations

33bd may be required to provide information under applicable Bangladeshi law, court orders, or valid requests from law enforcement agencies. Only the minimum necessary information is provided in such situations.

4.5 Sale or Merger

In the event of a business restructure, merger, or acquisition, your information may be transferred to the new operating party. You will be notified in advance, and the standards of this privacy policy will be maintained.

Important: 33bd never sells your personal information to third parties for marketing or advertising purposes.

5

Data Storage and Security

5.1 Retention Period

Your information is retained while your account is active and for a set period afterwards. Transaction records are kept for a defined period in line with financial regulations. If you request account closure, your personal information is deleted progressively; however, some information may need to be retained for a set period due to legal obligations.

5.2 Technical Security Measures

33bd keeps your information secure through the following technical measures:

SSL/TLS encryption — all communication between you and the site is encrypted
Secure database storage — sensitive information is stored in encrypted form
Two-factor verification — OTP confirmation for login and financial transactions
Regular security audits — to identify and address system vulnerabilities
Access controls — only authorised staff can view personal information

5.3 Password Protection

Your password is stored in hashed form — meaning no 33bd employee can see your actual password. You are also responsible for your own security: use a strong password, do not share it with anyone, and always log out after using a public device.

6

Your Rights as a User

As a 33bd member, you have several rights over your own information. Contact our support team to exercise these rights.

6.1 Right to Access

You may request a copy of the information 33bd holds about you at any time. The support team will verify your identity and provide the information within a set timeframe.

6.2 Right to Correction

If any of your information is incorrect, you may request a correction. Contact our support to update your name, mobile number, or other details.

6.3 Right to Close Your Account

If you no longer wish to use 33bd's services, you may request account closure. Your personal information will be deleted unless there is a legal obligation to retain it.

6.4 Right to Opt Out of Marketing

If you do not want to receive promotional messages, you may withdraw that consent at any time. This will have no effect on your core account services.

7

Cookies and Tracking Technologies

7.1 What Cookies Are and Why They Are Used

Cookies are small files stored in your browser that help a website remember your preferences. 33bd uses cookies for the following purposes:

Session cookies: to maintain your logged-in state and enable secure navigation of the site
Preference cookies: to remember your language (Bangla) and other personalised settings
Analytics cookies: to collect site visit statistics (anonymised)
Security cookies: to detect fraudulent activity

7.2 Cookie Controls

Cookies can be disabled from your browser settings, but doing so may limit some site functionality. Disabling cookies that are required for login and payment processes in particular may cause problems when using your account.

8

Protection of Minors' Information

33bd strictly does not provide services to anyone under the age of 21. Age is verified at registration, and information from anyone under 21 is not knowingly collected. If we confirm that we have inadvertently collected information from a minor, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child (under 21) has registered on this site, please contact our support team immediately.

9

Policy Changes and Updates

33bd may update this privacy policy at any time due to business changes, technological developments, or legal requirements. You will be notified of significant changes by email or account notification.

Each version shows a "Last updated" date. Continuing to use the platform after a policy update will be considered acceptance of the new policy. We recommend checking this page regularly.

To learn more about 33bd, visit our About Us page, which covers the platform's background and goals.

10

Contact Us

10.1 Privacy Complaints and Requests

If you have any questions about this privacy policy, a request to correct your information, or a complaint, please contact us. 33bd's support team is available 24 hours a day, 7 days a week in both Bangla and English.

24/7 Live Chat — directly from any page on the site
Email: [email protected]

10.2 General Enquiries

For answers to common questions about the privacy policy, payments, bonuses, or your account, visit our FAQ section — it has straightforward answers to many frequently asked questions.