33bd's Commitment to Responsible Gaming
Gaming should be for enjoyment — not stress. 33bd believes every player can make their own decisions, and having the right tools and information at hand makes those decisions easier.
When Does Gaming Become a Problem?
Most people enjoy casino games or sports betting for entertainment. But for some, gaming can gradually go beyond habit. This is not a sign of weakness — it is a recognised mental health condition that has a solution.
33bd always wants you to stay in control of your own budget and time. For this, we provide several self-limit tools. In addition, our responsible gaming policy is set out in detail in the Terms and Conditions, which will help you understand what steps can be taken in different situations.
Only people aged 21 or above may open an account and play on our platform. Age is verified at the time of account registration. If anyone registers using another person's details, 33bd reserves the right to close that account.
To learn how your personal information is used, please read our Privacy Policy — it contains all information about data protection and security.
Things to Keep in Mind
- Set a budget before you play and stick to it.
- Increasing bets to recover lost money is not a good idea.
- Take a break from playing when you are tired or under stress.
- Avoid alcohol or any other substance while playing.
- You can seek help at any time if you feel you need it.
Set Your Own Limits
33bd's self-limit tools help you stay in control of your gaming. To use these features, log in to your account and choose the option you want from the settings.
Deposit Limit
Set a maximum deposit amount in advance — daily, weekly or monthly. Once the limit is reached, no further deposits can be made.
Session Time Limit
Set how long you want to play in one sitting. Once the set time is up, the session will end automatically.
Loss Limit
Set the maximum amount you are willing to lose within a given period. When the limit is reached, the system will automatically stop bets.
Self-Exclusion
Take a break from your account for a short period or a longer time. While self-exclusion is active, you will not be able to log in.
Cooling-Off Period
Use a short-term break to stop yourself from making quick decisions — from 24 hours up to 72 hours.
Reality Check
A brief summary of your playing time and spending will be shown on screen at regular intervals, so you can stay aware of the situation.
Request a Limit
To set or change any self-limit, contact our support team directly. Fill in the form below and our team will assist you.
Rules for Changing Limits
- Reducing a limit takes effect immediately.
- Increasing a limit requires a 24-hour wait.
- Cancelling self-exclusion takes 7 days.
- Permanent exclusion cannot be reversed.
Watch Out for These Signs
If you notice any of the following in yourself or a family member, seek help without delay. The sooner a problem is recognised, the easier it is to address.
Financial Signs
- Betting with money meant for household or essential expenses.
- Playing repeatedly to "win back" lost money.
- Taking loans or borrowing money to fund gambling.
- Breaking savings or investments to spend on gaming.
Behavioural Signs
- Lying to family or friends about gaming activity.
- Repeatedly failing to stop gaming despite trying.
- Neglecting work, studies or social life because of gaming.
- Constantly thinking about gaming.
Emotional Signs
- Feeling restless or angry when unable to play.
- Gaming to cope with low mood, anxiety or loneliness.
- Needing to play more and more to feel the same way.
- Feeling shame or guilt after a loss, but playing again anyway.
For Parents and Guardians
- Watch out for any family member using their smartphone in a secretive manner for extended periods.
- Notice sudden financial difficulties or requests for money in secret.
- Keep your device password-protected so children cannot gain access.
- Create an environment in the family where open conversation is encouraged.
You Don't Have to Face It Alone
Acknowledging a problem takes courage. Help is available through any of the channels listed below. The sooner you seek help, the sooner things can improve.
33bd Live Chat
Our support team is available in Bengali and English 24 hours a day, 7 days a week. Contact us via live chat for self-exclusion, deposit limits or any concern.
Email Support
If you prefer written communication, send us a message by email. Our team will respond as quickly as possible. Support is available for all responsible gaming matters.
Family and Friends
Talking to someone close is often the easiest first step. Open up to a trusted person about what you are going through. Social support plays a big role in recovery.
Professional Counselling
A mental health professional or counsellor can help manage addiction using evidence-based methods. Qualified doctors and organisations providing mental health services are available in Bangladesh.
Support Groups
Hearing others' experiences and sharing your own can ease the burden. Consider joining a support group made up of people who have overcome gambling addiction.
Make Your Own Decision
To activate self-exclusion or a cooling-off period, simply let us know via 33bd live chat. Taking this step is not weakness — it is the most responsible way to look after yourself.
33bd's Commitment
33bd does not keep any account active that belongs to a minor or a self-excluded person. Answers to any related questions can be found in detail in our FAQ section, which also covers common questions about account verification, payments and services. Our goal is to keep your experience as safe and transparent as possible.
We believe responsible gaming is a shared responsibility — of the platform and the player alike. 33bd will always be here for you.